Virtual1 are the fastest growing Openreach Ethernet Partner, with close peer relationships established at all levels of senior management within Openreach. Furthermore, we have fully integrated with Openreach for Ethernet ordering, which means orders placed via 1Portal, or API are passed directly over to them, removing any briefcase time. 

We have been working closely with Openreach on adopting their Equivalence Management Platform (EMP) system for ordering and provisioning circuits. EMP is the next generation delivery platform that will replace ECO, which Openreach have invested a great deal in to developing. It is Openreach’s intention to cease all use of the existing system in mid-2019 and as a result we have been working hard to get all of our existing live estate migrated across to the EMP platform which is now completed. In addition, we have completed extensive API integration with EMP and, as of December 2018, we are now able to place all new Openreach orders onto EMP automatically with only one click.

This integration will enable us to improve service levels drive down delivery lead times even further, as well as bringing a raft of new service features in 2019, to give you unprecedented visibility of orders as they progress.

The results of our relationships and integration work are reflected in our performance statistics vs the wider Openreach base shown below. One example to single out from the below table, is our average speed of delivery is a full 10 working days ahead of the industry average. This is set from the time the order is validated to the time it was brought into service.  

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