Service Manager

Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by building world-class, state of the art infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is inspired by our people, and continually strive towards being the best company to work for.

We are looking for a Service Manager who will be the main Partner interface for our service managed partners, deliver world class customer experiences, provide ongoing service continuity during the lifetime of contracted services, find solutions and proactively drive improvement initiatives.

What you'll be responsible for:

            o        Executive-level communication and presentation skills, articulating and defining meeting agendas

            o        Statistical reporting and analysis

            o        Action and Service improvement planning

            o        Risk analysis (externally and internally)

            o        Reviewing key contact information

            o        Full Service Catalogue information showing all services and locations

            o        Provisioning – Orders in progress

            o        Support cases – Faults resolved in reporting period and those in progress

            o        Repeat Faults – Last 90 days

            o        Service Outages – summarising any unexpected impact to service during the period

            o        Process definitions 

            o        Service Credits

Essential skills

Perks & Benefits

Think that this sounds like you?

Then send your current CV, and a cover note that states the position you are applying for and why you think you are suitable

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